Amir & Amira

I LOVE IT WHEN IT SNOWS: THE ADVENTURES OF AMIR AND AMIRA

Regular price $14.99

It’s an all-out battle when snow blankets the park near Amir and Amira’s home. And there’s no telling what may happen when both Mom and Dad join in on the fun! Follow all the adventure in this story that explores family ties and the great outdoors.

When will I receive my order?

Here's what to expect once your order is placed:

  1. You will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed.
  2. Once the order is shipped, you will receive a shipping confirmation email. Please click on the "Track Shipment" link within the email to receive the most up-to-date shipping information.
     

    Please note:

    • "Business days" are defined as Monday-Friday, excluding holidays.
    • When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
    • The below information pertains to orders placed within the United States.  

    Standard Shipping Times

    Standard Order Received By

    Standard Order Shipped By

    Expected Delivery

    Sunday

    Tuesday

    3 - 6 business days later

    Monday

    Wednesday

    3 - 6 business days later

    Tuesday

    Thursday

    3 - 6 business days later

    Wednesday

    Friday

    3 - 6 business days later

    Thursday

    Monday

    3 - 6 business days later

    Friday

    Tuesday

    3 - 6 business days later

    Saturday

    Tuesday

    3 - 6 business days later

     

    Expedited Shipping Times

    Orders placed by 5:00 PM EST for in-stock merchandise with expedited shipping (Premium/Express) are processed the following business day.

     

    Premium Shipping

    Premium Order Received By

    Premium Order Shipped By

    Expected Delivery

    Sunday before 5:00 EST

    Monday

    Wednesday

    Monday before 5:00 EST

    Tuesday

    Thursday

    Tuesday before 5:00 EST

    Wednesday

    Friday

    Wednesday before 5:00 EST

    Thursday

    Monday

    Thursday before 5:00 EST

    Friday

    Tuesday

    Friday

    Monday

    Wednesday

    Saturday

    Monday

    Wednesday

    Why is my order arriving in multiple shipments?

    We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments. Common reasons for dividing an order are:

    • Item availability.
    • Shipping from different fulfillment centers.
    • Shipping direct from the vendor.

    If your order has to be divided, we will send you a confirmation email advising you of:

    • The expected ship dates.
    • The items expected to ship in each shipment.

     

    When will I receive my order confirmation?

    Within  24 hours after placing an order on amirandamira.com, you will receive an email confirmation. This confirmation includes:

    • Order number
    • Item(s) ordered
    • Description
    • Quantities
    • Price of each item
    • Shipping address(es)
    • Billing address

    Please print and/or save this confirmation. It can be used for future reference to check the status of your order.

     

    If you do not receive an order confirmation within an hour:

    • Check your spam folder
    • Check the Order History in your amirandamira.com account
    • If you do not find your order confirmation email in your spam or inbox folders, please allow 24 hours for your order to process. Once the order has processed, you will receive your order confirmation email.   

Returns & Exchanges

At Amir & Amira, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. You have 10 days to return or exchange item to us. If you wish to exchange and item or return an item for a refund, you may call customer service at 800-928-6030 or email us at customerservice@amirandamira.com to request a return authorization.

All products must be returned in their original condition, unaltered, unworn and unwashed with tags and labels still attached, with a copy of the invoice and the reason for return included. Exchanges must be for an item of equal or lesser value, and we will adjust the final cost as needed.

Returning an Online Purchase by Mail

To return your online order by mail:

  1. Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code. 
  2. If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.
  3. Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
  4. Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label. 
  5. Mail your package via the carrier of your choice to:

Amir & Amira 
Returns Department 
P.O. Box 274
New Rochelle , NY 10802

Note:

  • All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. 
  • We cannot refund original or return shipping charges.

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